AI Fridays: If It Ain’t Broke, Why Is Everyone Working So Hard?

Beyond Adoption: Reducing Friction for Sustainable Implementation Why do committed people work so hard while their organizations still struggle? Often, it’s friction: the everyday obstacles that slow work down. Join Dr. Miguel Mendoza as he introduces six friction categories affecting deployed systems: administrative, navigational, informational, operational, cognitive, and financial. Learn to separate necessary safeguards from avoidable burden before new workflows roll out. Using case scenarios, you’ll classify barriers, spot duplicative processes, and trace how one decision can shift work or costs onto others. You’ll leave with one friction point to investigate, a baseline measure to track it, and a path from simple tech adoption to sustainable implementation. Presenter: Dr. Miguel Mendoza, Mendent Target Audience: Nonprofit Government Education Healthcare Students General Public Technical Audience Level: Beginner