2026 Fall Expo Multifamily Conference - 3 Great Speaker Sessions + Trade Show
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About this event
One of 12 upcoming events at KeyTrak.
Event Details NEW THIS YEAR - 3 GREAT SPEAKER SESSIONS! EARN CONTINUING EDUCATION CREDITS! Who should attend? Property Managers, Maintenance Supervisors, Leasing Professionals, Regional Managers, Corporate Leaders, Supplier Partners, Maintenance Technicians, Owners, Multifamily Operators, and others will benefit from these educational sessions and Fall Expo. SESSION 1 (9-10:40am): Is it Just Me, or Are People…A LOT Lately? presented by Kara Rice, Vice President of Education with Swift Bunny How to Win Over Today’s Toughest Customers and Teammates: Let’s be real—have you noticed that people are kind of… a lot these days? Whether it’s demanding prospects, drama-prone residents, overly opinionated co-workers, or even your sweet but exhausting Aunt Carol, it seems like everyone is operating at max intensity. And when the pressure's on, it can lead to unhappy customers, missed leases, burned-out teams, and a serious hit to your retention and revenue. Sound familiar? Let’s take a dive into the current state of satisfaction (or lack thereof) in the multifamily world. We’ll explore the latest data on what residents and employees really want—and why they’re more high-maintenance than ever. But don’t worry, this session isn’t just a therapy session (though it might feel like one!). You’ll leave with real-world strategies, smart insights, and a few laughs along the way. Walk in with stress, walk out with solutions—and maybe a renewed sense of hope for humanity. SESSION 2 (10-11:40am): What is an A2L Refrigerant Really? The Science, The Myths, and What Makes a Technician Dangerous vs Elite presented by Mark Sharp, CEO of The Maintenance Academy The A2L refrigerant transition is here, but the biggest challenge isn't the refrigerant; it's the technician. This session separates fact from fiction by explaining the science behind A2L refrigerants, debunking common myths, and showing why precision, process, and proper diagnostics matter more than ever. Attendees will leave with a clear understanding of what has changed, what hasn't, and how to develop the habits that separate dangerous technicians from elite professionals. SESSION 3 (11am-12:40pm): AI for Multifamily Leasing: Stand Out, Save Time & Lease Better presented by Kristi Fickert, SVP of Growth & Marketing at Kurie The role of the leasing professional is evolving—and AI is becoming one of the most valuable tools for staying ahead. This session goes beyond using AI to rewrite emails or summarize text. You'll discover practical, real-world ways to use AI to generate fresh marketing ideas, create standout prospect experiences, streamline everyday tasks and become a more strategic leasing professional. Whether your company is embracing AI or just beginning the journey, you'll leave inspired to think bigger about what's possible and equipped with practical skills you can put to work immediately. Key Takeaways: Discover practical ways AI can help you strengthen prospect communications, create better content, increase engagement and support stronger leasing results. Learn simple prompting techniques that help you think more strategically, solve problems faster and become a more confident, future-ready leasing professional. Walk away with ready-to-use prompts and real-world examples you can immediately apply to save time, showcase your value and help your community stand out in a competitive market. PLEASE NOTE: SLAA SUPPLIER PARTNER MEMBERS ARE ENCOURAGED TO REGISTER AND ATTEND THE SPEAKER SESSIONS. HOWEVER, NON-EXHIBITING SUPPLIER PARTNERS ARE NOT ABLE TO ATTEND THE FALL EXPO AND WALK THE TRADE SHOW FLOOR. YOUR BADGE WILL BE FOR THE SPEAKER SESSION ONLY. More than 100 exhibitors. Three educational sessions. Professional headshots. Cash prizes. Interactive games. A 360° photo booth. Local celebrity emcee. Networking with hundreds of multifamily professionals—all for just $55. Be sure to pre-register for the full Fall Expo & Seminar for your chance to win $250 cash!* Share Event: email facebook linkedin For More Information: 12777 Olive Boulevard, Suite C Saint Louis, MO 63141 314.205.8844 Fall Seminar & Expo Agenda: Check-In: 8:30am - Seminar Check-In & Continental Breakfast Session 1: 9am-10:40am - Leadership Session with Kara Rice from Swift Bunny Session 2: 10am-11:40am - Maintenance Session with Mark Sharp Session 3: 11am-12:40pm - Leasing AI with Kristi Fickert Expo Hall: Open from 11am to 3pm Cash Drawings: 11:30am, 12:30pm, 1:30pm, and 2:30pm Additional Info: Continental Breakfast provided during education sessions. Buffet lunch, soft drinks, and water provided in the Exhibit Hall beginning at 11am. Seating available in the Exhibit Hall and the Reception Area. Cash / credit bars located throughout Exhibit Hall for beer and wine The Party Inc. 360° photo booth Professional headshots Scavenger hunt / photo challenge Cash drawings Be sure to preregister for the full Fall Expo & Seminar for your chance to win cash! Please see ticket information below. Various drawings t